KUKIRIN MOBILITY · WARRANTY POLICY

LEGAL RIGHTS FIRST.
COMMERCIAL WARRANTY IN ADDITION.

This policy applies to eligible products purchased directly through kukirinmobility.co.uk. KUKIRIN GLOBAL LIMITED is the seller for website orders and coordinates the customer-service route described below. UK statutory consumer rights remain separate and are not reduced by the additional commercial warranty described here.

Last reviewed: 2026-09-29

WARRANTY AT A GLANCE

UK STATUTORY RIGHTS APPLY ALONGSIDE THE COMMERCIAL WARRANTY.

  • UK statutory rights: goods supplied to UK consumers must meet the standards required by applicable consumer law, including being as described, of satisfactory quality and fit for purpose where that requirement applies.
  • Faulty goods: statutory remedies depend on the circumstances and timing of the fault and can include rejection, repair, replacement, price reduction or refund where the legal conditions are met.
  • Rights preserved: the commercial warranty below is additional and does not replace rights available under the Consumer Rights Act 2015 or other applicable UK law.
  • Additional commercial warranty: 12 months for the motor, controller and frame.
  • Additional battery commercial warranty: 6 months for the original battery.
  • UK support route: depending on the confirmed issue, an approved part, repair route, return, replacement or other solution may be arranged for the UK order.
Important

The additional commercial warranty does not replace, shorten or reduce mandatory legal conformity rights.

1 · UK STATUTORY CONSUMER RIGHTS

MANDATORY CONSUMER RIGHTS REMAIN IN FORCE.

KUKIRIN GLOBAL LIMITED is the contractual seller for eligible orders concluded directly on kukirinmobility.co.uk. UK statutory consumer rights apply independently of the commercial warranty on this page.

A statutory issue may arise where goods are faulty, not as described, not of satisfactory quality or not fit for a purpose made known to the seller where the relevant legal conditions are met.

Statutory rights can apply to the scooter and supplied components. The appropriate remedy depends on the nature of the problem, the time since delivery and the applicable legal conditions.

Battery capacity

An abnormal failure or a capacity clearly inconsistent with the advertised characteristics may qualify as a lack of conformity. Normal progressive ageing caused by charge cycles, temperature, use or storage does not automatically constitute a defect.

2 · STATUTORY REMEDIES

REPAIR, REPLACEMENT OR OTHER REMEDIES FOLLOW APPLICABLE LAW.

Repair

Where appropriate and required by law, the product may be repaired without charge to the consumer.

Replacement

Where appropriate, replacement may be offered or required under the law applicable to the transaction.

Price reduction

Where legal conditions are met, the consumer may be entitled to keep the product with an appropriate price reduction.

Refund / termination

Where legal conditions are met, the consumer may be entitled to terminate the contract and obtain the applicable refund.

Any legally required remedy will be handled without undermining the customer’s mandatory rights. Required transport, parts, labour or collection costs will be handled as required by applicable law.

3 · ADDITIONAL COMMERCIAL WARRANTY

AN EXTRA WARRANTY FOR SELECTED COMPONENTS.

12 months

Main covered components

  • Motor
  • Controller
  • Frame
6 months

Original battery

  • Original battery pack
  • Manufacturing or material defects under normal use

This additional commercial warranty is offered for eligible first-purchaser products bought directly through kukirinmobility.co.uk. It does not limit UK statutory consumer rights.

4 · HOW SUPPORT IS PROVIDED

THE SOLUTION DEPENDS ON THE CONFIRMED ISSUE.

Safe checks

Support may request simple and safe checks to identify the source of the problem.

Replacement part

A suitable part may be dispatched where this can safely and reasonably solve the problem.

UK repair route

For more complex issues, a UK repair, collection or other approved service route may be arranged where service capacity is available.

Return / replacement

Where required by law or approved after assessment, return, replacement or refund arrangements will be confirmed in writing.

Customers should not send a scooter, battery, charger or component to an address until written return or service instructions have been provided.

5 · EXCLUSIONS FROM THE COMMERCIAL WARRANTY

NORMAL WEAR AND EXTERNAL DAMAGE ARE NOT THE SAME AS A MANUFACTURING DEFECT.

  • Collision, accident, impact, misuse or abuse.
  • Water exposure beyond the published protection rating.
  • Overloading or use outside the stated product limits.
  • Unsafe or unauthorised modification, disassembly or repair.
  • Failure to follow essential charging, maintenance, storage or safety instructions.
  • Normal wear and progressive battery-capacity ageing.
  • Consumables such as tyres, inner tubes and brake pads when deterioration results from ordinary use.

These commercial-warranty exclusions do not remove mandatory rights where a product or part was defective, damaged, incorrect or non-conforming at delivery.

6 · HOW TO MAKE A CLAIM

CONTACT US BEFORE REPAIRING OR RETURNING ANYTHING.

  1. 01Order informationProvide the order number, purchase email and delivery date.
  2. 02Product informationProvide the exact model and, where available, the serial or frame number.
  3. 03Describe the issueExplain what happened and when. Clear photographs or a short accessible video may help assessment.
  4. 04Wait for written instructionsDo not arrange an unapproved repair or shipment before support confirms the next step.

An inability to provide one specific photograph, video or identifier does not automatically remove a mandatory consumer right. Another reasonable assessment method may be used.

WARRANTY SUPPORT

START WITH THE WEBSITE ORDER.

This warranty-support route is for eligible purchases made directly through kukirinmobility.co.uk.

  • Order number and purchasing email
  • Exact model and serial number where available
  • Clear description of the issue
  • Photos or a shareable video link where useful
CUSTOMER SERVICE

KUKIRIN MOBILITY

support@kukirinmobility.co.uk

Monday–Friday · 09:00–18:00 GMT+8

Contact customer service → Read Return & Refund Policy